Shipping & Delivery Policy
At PadelHubTR, we aim to deliver your order as quickly and safely as possible.
Shipping Time
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Orders within Türkiye are shipped within 1–3 business days.
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Delivery time may vary by region and courier workload.
Shipping Fee
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Shipping fees are calculated at checkout.
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Free shipping campaigns may be applied during promotions.
Order Status
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Once shipped, customers receive a tracking number via e-mail or SMS.
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You can track your order using the courier company’s website.
Damaged Package
If your package arrives damaged:
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Do NOT accept it.
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Ask the courier to prepare a Damage Report (Hasar Tespit Tutanağı).
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Contact us within 24 hours with photos.
Return & Refund Policy
Return Period
You can return unused products within 14 days of delivery in accordance with the Distance Sales Law.
Return Conditions
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Product must be unused, unopened, and in original packaging.
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Return shipping costs are the customer’s responsibility unless the product is defective.
Non-returnable Products
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Used rackets
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Worn shoes
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Items damaged due to customer misuse
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Products without original packaging
Refund
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Refund is issued within 3–7 business days after the returned item is approved.
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Refunds are made via the original payment method (iyzico secure payment).
Defective Product
If the product is faulty:
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Contact us within 48 hours
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Send photos/videos
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We arrange free return shipping